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  • I have visited this establishment several times in the past when it was under another doctor's name and or representation. My aesthetician at the time her name was Lisa and she was fantastic. She provided the best feedback in terms of what I needed to do with mice in regiment and also recommending what treatment would best benefit my skin based on my problem areas which were acne and hyperpigmentation. Fast forward a year two and Lisa was no longer with this particular Medspa and so I had to find another location for facials. I was able to successfully find another aesthetician however I encountered the same issue that particular Medspa no longer provided or did the specific peel that worked for my skin therefore I revisited this facility. I called last week to inquire if they did a specific peel and they did however the person or aesthetician was out sick, which I understood no problem. Here is where the issue, when I left my name and contact number with the receptionist who I had to call several times in order to get someone on the phone because for some reason no one answered, very frustrating, she promised me that she would contact the aesthetician to see when she would be able to come in and provide me with the detailed information I requested. Here we are a week later no phone call no follow up nothing. This is the worst customer experience I've had in a while. Even if the young lady was not able to do the peel or if they no longer offer date or they just did not offer it at all just give me some type of follow up and let me know so I don't have to waste my time. So in summary if you're looking to waste your time and no one will call you back this is the place for you. In hindsight I can see why my former aesthetician decided to leave because the receptionist area apparently does not know how to manage customer request nor how to answer the phone.
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