| rev:text
| - Tempe Kia obviously does not respond to reviews but I called to try to get help and went no where. I Purchased my Kia from here and have about 99% of the service done there. Over the last 3 years this placed has become a hole. I set an appointment for engine light and asked they also check the car for any issue, no matter how small and let's fix it. It's a stick and told them it has problems going into 3rd gear. I think the service advisor was Bob, little bit older guy with grey hair. He was always rushed. I actually had to tell him I'm sorry that he's busy but don't be rude to me because he's having a bad day.
Dropped car off around 7:30am. By 5pm I finally called. Another 1/2 hours they said, yeah, it's ready. Went to pick it up. $175 to fix engine light. Nothing had to be done, just reset. Whatever. I said what about the check over. Bob said, no, no issues. I said what about stick shift.... got deer in headlight look. Oh, you need a new clutch... about $1100. Again, no problem but was he guessing? Get the car home. Still does not go into 3rd easily, I have no parking light (even though the sheet they handed back said they tested that).
I wanted to GIVE THEM MY MONEY. They would not take it. Every time I walk in service it is like a zoo. Another Service writer just sits there smiling and telling jokes to whoever is in ear shot. Very unprofessional and obviously could care less.
I call Bob 2 times after and told him the above... he said, sorry. Nothing like, bring it back, we'll get it right. How strange. I never once complained to them about prices.
Don't waste you're time here for service.
|