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| - Let me start by saying that Dr. Silver has been the only Doctor I have recommended and I have based my decision on medical insurance based on what he takes so I can keep him. I've been a patient for over 16 years. He has never steered me in the wrong decisions and has actually done additional work for issues that may have come up. He is sympathetic and is a skilled doctor.
However...that was when he had the Buffalo office and the McDaniels office. He had one great nurse that was attentive and always followed up on medical procedures. Now, either it's due to his office staff, his joint partnership with the additional doctors, or perhaps his age, but he is impossible to speak with, his nurses do not follow up with you, and it's just not worth the aggravation.
My latest and only poor story begins with me being a grave shift worker. I can only be reached until the afternoon. I called for a prescription issue (as in not enough was prescribed to cover the entire year, and a sooner appt would not have been available due to my insurance). While I only needed one month extra, his nurses did not call me back until the third call. When they did it was during my sleep at approximately 5:30pm. I called back and again, no return call. I called back and left my 5th message and again stressing I was unavailable after 1pm. I received a call at 4:45pm the following day. 6 calls later and an email, and only receiving a message twice when I could not be reached, I've decided to now get screenings at my general practitioner. They have the same policy about prescriptions, but she was able to make an exception as she knows I'll be there at my appointed time.
It may be time for him to retire. He's been my favorite doctor. I just wish he would have been able to remain so. :(
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