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  • I can not express how disappointed I am in the 27th Avenue MCACC West Facility. I called the MCACC West location after seeing an online post of a pup (who looks just like one I have) on the euthanasia list. I couldn't let this adorable little pup be euthanized, so I had to take action. I explained to the staff member that I was calling to adopt an animal that was on the euthanasia list and needed to be removed from the list immediately. After being on hold for about 15 minutes another staff member picked up, so I repeated the purpose of my call. She then told me that I needed to call a different number, so I did. The person did not pick up and their voice mail gave specific instructions NOT to leave a voice message in regards to an animal on the euthanaisa list and to call the hotline instead. Great, but no hotline number was given, nor was such number listed on the posting. I called the first number back and got another staff member. I politely explained the purpose of the call and asked if there was someone else I could be directed to and if I could have the hotline number. The women sighed and put me on hold. When she came back she had no numbers to give me and wasn't sure what the hotline number was. Instead she huffed and puffed and said she would take my information over the phone and take the animal off the list. Gee, thanks. I could tell by her whispering with a co-worker in the background that she was just eager to go home for the day and didn't want to help me save this animals life. It's truly disppointing that there is not a better process in place for people to help resuce animals by adopting them before they are euthanized the morning. What's even more disappointing is getting a bad attitude by the staff and feeling like you are an inconvenience to them because your trying to save an animals life.
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