I got dragged here on Saturday after grabbing a bite and coffee at the adjacent Bruegger's/Caribou Coffee, and while I'll never be getting a mani/pedi, I could appreciate how this place was run. Just super efficient: lots of chairs or stations or whatever, lots of employees, and very little waiting time: everyone was being tended to. I got a big Sex and the City vibe: lots of late twenties or thirty-something women reading magazines or gossiping while their feet were scrubbed and lotioned up.
Overall, this place is super clean and new-seeming. And everyone there was friendly. I'll take it.