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| - So, I went in on 8/14/13 with my room mate to pick up his truck that he left there to be looked at for a ticking noise in the engine(he had it here before and they thought they fixed it but didn't). So we walk in and they can't find his keys but they do find them. Then they say there is a charge and my roommate says "there shouldn't be, I never authorized any work to be done besides a diagnostic" (which should be free since its back for the same problem as before) so the guy get the manager, the manager comes in and starts telling my roommate that nothing is free and they had to put a part in to even see what is going on (never authorized) so my roommate says he wants to take it to get looked at somewhere else, the manager then says in a very rude and sarcastic voice "oh, ya because we don't diagnose Chevys here" at this point I was in awe of how rude this guy was being, oh, and let me mention my roommates dad brings all his company vehicles to this place and they still treated him like this. So, after arguing the manager just says"ok, what do you want?" And then just gives him the keys and says "if you don't bring the truck back to get fixed here then just bring the truck back so I can take my switch off".. Now, I've worked at Sanderson Lincoln in service dealing with customers everyday and if I ever talked like that to a customer I would of been fired in a snap. This place is a joke, and I went in totally un biased and wa shocked by this "manager" he was so in professional and rude!! I think he only gave him the keys because he knew he was in the wrong for not having permission to install the part. I hope the owner sees this and re considers his employees. Honestly, it was ridiculous beyond belief..
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