At first sight, kind of a ghost town. However, it was early afternoon on a friday so might have been slow. The guy that took my car assumed that I had been there before. I think the staff should at least ask or offer the service provided. I waited for the car about 30 mins but I had to keep checking if it was done. I had a feeling nobody was going to let me know. I was right. They did a decent job inside but there were still water spots on the hood. I would go again but I wouldn't recommend this place if you want a thorough cleaning.