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  • Well I've had 9 laser treatments here (bought 2 packages, was going to buy a third and forth for my armpits and face) and everything was fine until something came up this morning and I messaged them to let them know I wouldn't be making it. I was told I was going to be charged $25 for cancelling day of! I've completely missed my appointment once in January and wasn't told of any fee! They rescheduled me without any problem. All of a sudden they start charging a fee and not telling us? If it had been this way the whole time how did I not know?! Especially since Ive had to reschedule before. I didnt get any sort of warning. For someone who has bought more than one package and have been going for 6 months (my treatments are 3 weeks apart, you'd think they'd make an exception and say, "next time you'll be charged $25" and note it in my chart. But then I said fine just charge the 25 dollars to my account if having that 25$ fee is more important to you than keeping a repeat customer that has spent nearly $300 (and was going to spend more on maintaience packages). That is when she said "my mistake, you actually dont get charged, you LOSE A WHOLE LASER SESSION! IM SORRY, MY MISTAKE" I insisted that i didnt know about this policy, and all she said was "sorry it's always been this way, sorry we never told you, if you don't come back that's fine." What makes me more upset is that I waited 20 minutes last time for my appointment because the customer before me didn't know if she wanted to add on more services for that day or not. I didn't even complain. Other people walked out, but I was understanding and pleasant the whole time. I'm a customer who is easily pleased, I can understand that things happen and pushes the schedule back -- but I don't understand how you can charge or take away sessions from a repeat, friendly customer who honestly didn't know of your policy without any warning. Terrible customer service. Cares way more about making money than customer satisfaction. *edited to add* just read a few other reviews and it's obvious that customers don't know of this cancellation policy. Do a better job of informing us of your policies! Put it in your text! And it's ridiculous that you took a treatment away from a lady whose son was throwing up all night. Shame on you.
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