I had a wonderful experience today morning. There was a standing line however weather is pleasant and with Ac not a problem at all. From information desk , counter 18 for photo and counter 1 sweet sweet lady . Everything went fine. That sweet lady who sits at Counter no 1 who scans your old driver license and your visa or residence is so so good , very human and incredible person at DMV Tempe, I had a convo with the same lady when I moved to Az. And I guess she sits at counter 1 only. Lady with long black hair , she is awesome and doing a great job. Keep it up .