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  • We just had Pinnacle replace our roof and were very happy with the process and results. From the first time we contacted them to get an estimate, we got a strong sense of professionalism and reliability. Our initial contact, Scott, showed up when he said he would to give us an estimate. He was thorough, detailed, and explained the entire process. His estimate was very thorough as well, and included pictures detailing what the work would entail. He even followed up a few days later to see if we had any questions, etc. The office also replied quickly to emails and phone messages. They were not the cheapest estimate, but after showing the three estimates we got to two outside contractors who understand the process and the "lingo," they both recommended we go with Pinnacle based on the materials that they were using and the warranty on their work and products. We never felt we were being ripped off or taken. The workers said it would take about 8 days, and it ended up taking 9, I think. So they pretty much kept to schedule. This project did NOT create a big mess - the workers cleaned up the work area very neatly every single day. When you're spending this kind of money on a housing improvement project, it needs to be done on-time and done right. There were no surprises or hidden costs. Overall we're confident we made the right choice.
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