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  • Just stopped in doe a quick treat and was helped by the rudest employee I've ever encountered at LGO. She didn't smile once, seemed annoyed to serve me and then waded up my receipt and when I asked for it she was like oh here and handed me the waded up receipt. This was after the other employees while asking other customers around me didn't even ask if I needed help or was waiting for food, just walked away ignoring me. Their customer service has definitely gone way down in recent months as has many of their bakery treats Such a disappointment. They use to be such a wonderful, friendly customer service orientated establishment with fabulous food and a fun gift shop. Hope things improve at some point. RESPONSE TO BUSINESS'S RESPONSE: The personal attack in response to my negative review is inappropriate and goes against everything that Yelp does stand for. Yelp is a forum for the good and the bad and companies should never attack reviewers. My complaints over the volume of LGO's music have no baring on my recent Yelp reviews for your business as my last contact with LGO Corporate was back in March. My reviews come from experiences of poor food and my one experience of an employee who did not fit with the normal happy, go-lucky employees I have grown very accustom to at LGO. Despite any issues I have had with LGO, I continued to frequent the establishment and have had a couple poor experiences that I chose to Yelp about because I miss the amazing morning bun and other wonderful pastries and hoped management would address the concerns. I find it crazy that initially I was offered an e-comp and then instead of receiving that, i was attacked because I chose to Yelp about my experiences inside the store after filing a complaint months ago with corporate about something completely different and unattached to my Yelp reviews. In my first Yelp review although i gave a low score due to the lack of consistency with food I also wrote, "...this place is truly wonderful and has great employees" And in both reviews I stated I hoped that it would improve at some point. Either way personal attacks are unwarranted.
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