We have been eating at House of Hunan for as long as we've lived in Akron (24 years) and have always been huge fans...until recently. We went there for Mother's
Day and had an awful experience. After making reservations a month in advance, we still had to wait a half hour for our table. This wouldn't have bothered me so much if they'd had a highchair for our then 11-month-old. We were told that all of their high chairs were being used and that as soon as one became available, they would bring it to us. When I made the reservation, I told the person on the phone that we would need TWO highchairs (one for my niece). Unfortunately, we never got that second one...nor did we get any kind of apology from management. That pretty much ruined our lunch as trying to eat with an 11-month-old and a two-year-old who aren't strapped in to highchairs is virtually impossible. It was Mother's Day for crying out loud! People generally go out to eat with the children. How could any dining establishment not have enough highchairs?? We spent close to $200 on lunch that day (there were 7 in our party) and not even one apology for not being prepared, even though we had reservations.
Their food has taken quite a downturn in the past year. Definitely not what it used to be. Such a shame. Their Crab Meat with Cheese wontons are still good...and that's about it. You're better off going down the street to PF Changs...you'll get better service and better food.