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| - UNETHICAL BUSINESS!! I had a horrible experience at Van Buick/GMC on December 3rd, 2017. If I could give less than 1 star I would.
I was brought in after dealing with a sales rep, who will remain anonymous since she was new and didn't know any better, and was told to sit down while her finance manager ran my credit for approval. Now I had already sent in an online credit app so that should've been completed already. She came back over and stated I got approved and proceeded to hand write my down payment, monthly payments then drew a line at the bottom for me to sign. First red flag.
They took me into another sales reps office (Joshua Malloy) and I asked him how they came to those numbers and if I could see an invoice and my rating that they got from my credit app. He seemed stunned and didn't know what to do. He said, "let me speak with my manager" and walked out. He came back and said, "My manager said there is no print out of your credit approval". I then asked him to give me the invoice then ask his manager again how he got my rating and to show me on the computer if there is no print out. He then walked out again for about 5 min. He finally came back with a typed out break down of what they were trying to get me to pay. I asked again for the actual invoice and my credit approval. (Little did they know I was an Internet Sales Manager for a GM dealership back in GA so I knew what to ask for. I also had a good friend on standby, who is a finance manager for GM as well, ready to pull the necessary info on this particular vehicle to make sure they were offering the correct incentives since I was a Coscto auto member as well.) He walked back out and finally came back with an invoice. I also asked for the VIN so my friend could get the info for me. I send her the VIN number to look up this particular vehicle. As I am waiting to hear back from my friend Mr. Malloy is staring me down, as if to intimidate me with his small stature, then says, "I don't know why you're being so difficult this is a great rate, you're barely even leasable with your credit score." UNBELIEVABLE how rude this little man was!!
After my friend looked up the vehicle along with invoice she immediately told me that they had marked up the pricing (well above Costco pricing which they are required to give) and also were giving me an incorrect rate. By this time I asked for the finance manager to come in (last name Nejad) with my credit approval. He came in and I asked how he decided this was the correct rate and he simply said, "That is what you are approved for". I then asked him to see my approval AGAIN. He said he didn't have it. I had my friend on the phone at this point and she told him that with every credit app she runs there is always a printout showing the rate so why can't he provide it?" He then says, "I've done this hundreds of times before, I know what her rate will be so she needs to just go ahead and fill out the paperwork". I then ask to speak to his manager and he said, "I am the manager. I run this place." I said, "Oh so you're the GM?" He was then silent. I said, "I want to talk to the GM right now if you are not going to run my credit and show me my correct rating." He then leaves to FINALLY run my credit (which, come to find out, he had never done in the first place and was pulling his rate out of thin air) but by that point I was appalled at how I was being treated and told a good friend of mine, who is the owner of several GM dealerships in the south, and he said, "Absolutely not. Get out of there right now, I will get a more reputable dealership out there to help you out."
After leaving I immediately get a condescending text message from the Josh Malloy and to this day I STILL get calls from this dealership. I will NEVER do business with this shady and unethical dealership ever again. They lost a laydown of a deal and a loyal customer. All they had to do was be transparent.
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