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| - I don't normally review a Coffee Bean or even a Starbucks unless there's something really out of the ordinary worth sharing, really poor service, or to infinity and beyond type service. Obviously, based on my review I got poor service. Walked in around 7 PM and they close at 9 PM. Immediately, no one at the counter and no one to greet us. Okay, I will just head to the counter and stand there, and stand there, and stand there. Nothing from anyone until I just spoke to air and asked "are we closed?". Got a response from someone behind me and asked me what I wanted. We requested for a large White Mocha and a large Green Tea. A minute or two later, the green tea was made. Waited a couple of minutes and no white mocha. To my disappoint, had to get up from where I was seating and asked about it. The Manager made the comment that she thought she heard me order it. Better late than never, but now I'm just irritated.
They didn't comp the drink and I didn't expect it. I wouldn't let them if they tried. They did give me a 10% discount, which raised my 1 star to a 2. For those that read my reviews, I rarely give 1 or 2 stars unless I was completely turned off. Wasn't a good experience from the moment I walked in, stood waiting for service to them forgetting to make my coffee. Right now 2 stars, but will probably be in the area again and willing to raise it if service is better.
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