Being a new pool owner I was frustrated with a green cloudy pool. Bob was the only person who came out on a Saturday on Memorial Day Weekend when I was desperate to get my pool clear. He spent time educating me on my pool system and I never felt like he was pushing to sell any services. If you are a DIY'er and need help, then Bob is your guy. He followed up after a week and made sure everything was okay. My pool is now clear and I feel more confident thanks to Bob.