| rev:text
| - I am not even sure where to start as I know this review will offend some... For that I apologize in advance.
I decided to stop for the night while driving through Vegas for a little gaming and fun. I called ahead and booked a "renovated" room which was supposed to have "European comfort mattresses", a flat screen TV, fridge, hair dryer, and so on.
Upon arriving at the Riviera after walking through filthy brass and glass doors, I waited in line for a good 20 minutes to check in. Every employee, even management were cloaked in dumpy, dirty uniforms. After getting my room key I was shuffled from the front desk through the poorly organized casino floor to find the elevator to my room, it was kind of like a scavenger hunt. Now, the elevators! Filthy, dirty floors, base boards, more brass and broken mirrors full of hand-prints; at this point I was reconsidering my stay. Up to the room which was NOT renovated in the least bit we were greeted by our maid who had JUST started cleaning! The mattress was discussing and was more like a maxi pad then a "European comfort mattress". The carpet was warn and filthy which actually went well with the general motif of the room which was dirty. Flat screen TV??? Nope. Old box TV. No amenities what so ever, not even a cheap $10 hair dryer.
Now when you go to the Riviera and sign up for their players club card you receive what was near capital punishment... The free buffet. It was as unorganized as the casino itself and the food was so disgusting I didn't stay and eat. Now there were people in there eating who did seem to be enjoying their free buffet but keep in mind they had a couple noticeable teeth missing and babies on their hips; pure white trash tornado bait. Now even these picky consumers were saying "at least it's free" in regards to the buffet. Now stop and think for a second, a pile of dog poop is free but would you eat it? The casino itself is owned by a Chinese man which would explain that a large majority of the dealers didn't speak English well enough to understand. They also never smiled, they acted like they were chained to the tables and hated their jobs. This might also explain the awful Chinese food at the buffet, angry cooks! If the white trash patrons isn't enough to make you stay somewhere else, try the countless thug-like gang banger want to be's with fake diamond earrings and gold chains.
I spoke to a Manager regarding my room situation and she had no time or sympathy for me being placed in an un-renovated room, the quality of the staff or the filthy conditions. She didn't even offer to comp the $79 room! The only thing she did was charge me the un-renovated room rate which should have been done anyway.
People go to Vegas to enjoy being pampered and taken care of, excellent customer service and attention to detail... none of which the Riviera possess. Walk into any other casino on the strip and you will see staff that great you with a smile, go out of their way to help you. The entrance to every other casino I've been to are constantly being rubbed with Brasso and the glass is spotless. Ah, if you decide to have a cocktail it is faster to leave the casino and go buy one due to the fact that the waitresses rarely come by and three times when I ordered a Diet Coke, they never even came back!
If it was possible to give the Riviera no stars, I would. Don't waste your money there... at least go somewhere where they smile when they take your money :)
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