TSC Mechanical did a good job for us the first service call but I did have concerns with the recent service work performed. The first service call to them was to install a smart thermostat. When our HVAC unit failed to turn on the heat the first time we used it, I thought perhaps the heat issue was related to the thermostat and I called TSC Mechanical. (For the record, when TSC Mechanical installed the thermostat they showed up as promised and the bill was actually just under what I was initially quoted.)
On the heat related service call, Don from TSC informed me the heat pump had been neglected for some time and was in need of cleaning/service. The heat issue he diagnosed as a TXV valve and estimated it would cost about $900 to replace. I informed him that the unit was covered under home warranty and asked him not to perform any expensive repairs. Don explained that the units were likely at the end of their life and recommended they be cleaned/serviced and I agreed to this.
When presented the bill, I saw I was being charged $130 for a capacitor. I reminded Don that I didn't want repairs done (just serviced) as the unit was under warranty. Don said the capacitor was reading zero so he had replaced it. OK, maybe I didn't tell him soon enough or was clear enough??
UPDATE:
The owner apologized for the misunderstanding on the work performed (capacitor replacement) and refunded the $130. I am re-posting this review to reflect that, and also, that I do feel confident in TSC's expertise. Don is a very thorough person and his diagnosis was spot on - contrary to the service company that performed the warranty service work. Don assured me that the work site items (hose and ladder left out) is not how they do business and assured me this would not happen again.