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  • If you have the chance to purchase a house that is not associated with William Douglas, it will make your life better. I have lived in a townhome for 8 months and our gate has been broken 4 times. They do not care to fix things in a reasonable amount of time. Last time the gate was broken, it took them three weeks to fix. We are going on week number two of the gate not being fixed yet again. I contacted them via phone the first time, they failed to call me back. When they did reply to the email i sent, stating i pay to live in a gated community for safety, they never even cared to mention they were sorry that I don't feel safe when the gate isn't working. Another problem i have with them is they increased our HOA fee to $120 a month, which is outrageous. Especially since they never fix things in a timely manner. $120 a month for a gate that doesn't work, a pool that opens later than most pools and closes well before most pools and we plant our own flowers. Where is all the money going!!! Their excuse they gave us was they increased the HOA, "incase" they need to replace the roofs if they are damaged in a storm. Also, i paid with a check one time and they charged me a late fee because they didn't apply it to my account. They said i never paid it, but i proved they cashed the check, so they dismissed the late fee. Anyway, don't use William Douglas if you can help it.
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