As part of it's restaurant chain Pollo Loco has a delightful standard in the quality of it's food - being Hispanic and having experience with paralleled variants of both traditional and American takes on Mexican flavors I can tell you their brand is delicious.
Now to why I gave this particular location a two star rating is because of their inability to complete my orders on several occasions both inside the restaurant and through take out. Their chicken on my last family order had very little meat, a problem I've never had out here in Arizona or in Los Angeles. Prior to that I ordered a 5$ bowl amongst other things which comes with tortillas and a drink and they forgot both. On another occasion they forgot to put corn in two bowls I ordered that come with corn naturally. They hesitantly comply with their mistakes but they have a way with their attitudes which makes it unpleasant to interact with them.