I love Noodles and Company and I was terribly excited when I saw they were opening only their second location in all of AZ right across from my home. The Penne Rosa with chicken is my go to and I've never had any complaints about the food. The place is always clean and the staff seems friendly enough, however some of them seem to walk around with their heads up their you-know-what. This could be attributed to experience and the fact that they have only been open for about a month, instinct would have me believe the servers would improve over time.
My experience last night was probably the first time I've had any complaints as I ordered my go to meal (penne rosa with chicken) and was disappointed when my meal came out with no chicken. I asked for this to be fixed and was given the option of having the whole meal remade or some chicken brought out for me to add. I would recommend having the whole meal remade, unfortunately, as the chicken that came out was overcooked and dry and would have probably been better when mixed together with the sauces in the pasta. I also had to ask twice for my chicken (that I paid for) and was given minor attitude when asking the second time after I had watched it sit on the "done" line while all the servers walked past it. I shouldn't have to beg for something I paid for.
All in all, I still love Noodles and Company and won't hold a few incompetent workers to less than a five star review.