Service and food were SO AWFUL! In its defense, the restaurant was super packed at lunch because of a convention in town. But that being said, it does not excuse the terrible service and lack of organization. It was just me and a friend there for lunch, and a party of 6 that arrive after us ended up getting their food before us. A party of 2 that arrived after us got drinks, ate their entire lunch, paid the bill and left LONG before we even got our food. A simple "sorry for the wait" would have been nice, but there were no apologies. And finally, the straw that broke the camel's back for me is that when I got my less-than-mediocre pad thai, there was a partially melted metal button embedded in the noodles. Again, no apologies, they just grudgingly removed the charges for my meal from the bill. I work downtown and used to eat here fairly regularly but it will take a catastrophic event to force me to return here.