AMAZING food. ATROCIOUS service.
I've been to Heist a few times and keep coming back for the amazing dishes and fun atmosphere. A group and myself went last night for a friend's birthday and waited THREE hours total for our meal. Our waitress, while sweet, was overwhelmed and not present. We waiting 45 min for a water refill and one couple waited an extra 30 min for their dish while everyone else ate. I tend not to complain, simply because I am in the hospitality business and I know that much of it is out of the servers hands... However it got so bad that we decided to seek a manager. We waited another 20 for the manager to show up and were told, "we are a tapas style restaurant so that's just how it is." We were also given gift cards... How much is our time worth you ask? It is apparently worth FIVE DOLLARS. What a joke. She couldn't have cared less and I am not sure I will go back even the food is fun and delicious!! Customer service and a simple apology would have gone a long way.