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| - Probably my third time visiting Cosmic Treats but this time was definitely the last. My friend, who is a vegan, purchased dessert. We were asked if we would like to dine in or take the treats to go, however, we said we would take it to go, however, since we had purchased food at another restaurant and wanted to sit down and enjoy our meals and dessert, I went back to the server and asked her if we could eat our food outside. She said yes. While we were eating our food, minding our business, a loud voice beside me said, "DID YOU GUYS BUY ANYTHING?" Shocked, we answered yes and explained. I wasn't sure who the person was, but answered yes and the person acknowledged and sat down to eat their food. While we were eating, I still felt a cold glare and felt a sinister vibe from the unknown person but decided to pay them no attention, as I was unaware as to why they were truly so upset with us. Said person went inside only to come back out maybe 10 minutes later and tell us that he is the manager and that we need to pack our things and go. I do not remember everything he said mostly because I was honestly shocked at how this was the second time he was speaking to us in such a hostile and demeaning way. He told us that our food wasn't vegan and that he does not allow food that has been purchased elsewhere. I asked him if he told his staff that due to the fact she had told me it was okay to eat our food. He said yes. However, this was not the end. He then proceeded to tell us that we were "sitting there obnoxiously" eating meat at a vegan restaurant. However, my friend who is vegan, was obviously eating a vegan, cruelty free meal. I, who am not vegan, was eating a meal that contained meat. Honestly, if his demeanour and attitude had been different, he would've received a genuine apology because it was not my intention to disrespect the business or the vegan lifestyle. I have a few vegan friends but I am not involved in their lifestyle and do not know much about it. It was very hurtful and shocking for a MANAGER to approach and berate two women, who not only remained very calm but also respectfully obliged to his commands. While he continued to slander us, we could see that he was shaking with anger, and it was very unsettling and at one point a bit frightening, mainly because neither of us had snapped and were calmly speaking to him. At one point, I found him very aggressive and told him to go back inside because it seemed his goal was solely to go on a hate-driven tirade and to get a reaction out of us, so that he could potentially escalate. I don't remember much of what he said but what I received and the words he verbally affirmed were: regardless of our support of his business, we were not welcome and that apparently we were obnoxious and disgusting. I will NEVER go back to Cosmic Treats and I will make sure that the people I do know who are frequent buyers of their goods definitely do not support a business that claims to want the best for people but treat people as if they are unwelcome and most of all defames the character of those they do not know. Really hoping that this manager receives proper business training and mental health support that his behaviour demonstrates a serious need for. Support businesses that take the time to educate and do not disparage customers!
sorry for the essay, at first decided not to write anything about what happened but later voided that lol.
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