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  • Terrible, overrated hotel on the strip. Stay somewhere else!! I stayed in a corner suite for my husbands birthday the view of the room was beautiful but everything else in the room looked worn and OLD! I really wish I would have taken pictures but I did not want to intro negativity and distract my husband from his birthday festivities. ALSO, the bed in the room was unbelievable lumpy and uncomfortable. My husband and I both did not get any sleep and woke up complaining of back pains. For the price we paid for the room we should have been blissfully rested. NOPE! We went to the spa and it was the same feeling worn and old. The salt room is ridiculous, the hot stone beds were sticky and dirty. All the trash cans were overflowing. It did not have an upscale feel whatsoever. A month or so after our stay we met up with some friends that were visiting from Texas for dinner. We were going down the elevator when the heels of my Louboutins somehow became wedged in between the grates of the step i was standing on. Luckily i felt my shoes sink in so I was able to jump out of my shoes and grab one of them out. My other shoe I was not able to get out of the grate in time and it became stuck at the bottom of the escalator. NO ALARM was sounded. The escalator continued to move and crunch away at my shoe. All four of us could not find the emergency off switch as several minutes passed by because it is a small button that is almost hidden. My husband was finally able to pull my shoe out. At least 20 minutes passed before we were able to get a hold of security, and security did not come because they noticed in cameras that something was wrong but bc my husband went to find someone who then called security. When security came they were a bunch of douche bags that need lessons in how to communicate with human beings. I was given the number for risk management and told to call in the morning. I called several times before they returned my phone call in which the risk management representative quickly deflected onto the escalator company. Long story short I have called risk management numerous times about my complaint and NO ONE has gotten back to me. Luckily my shoe was not a strap on because I would have been seriously injured. All in all the ARIA is worn, dated and extremely overrated. The rooms are lackluster, the spa leaves much to be desired, the escalators are dangerous to say the least and the hotel is staffed by a bunch of morons. Go somewhere else to enjoy your vacation because I assure you this hotel does not offer the best of Las Vegas.
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