I've been going to and ordering from this restaurant on and off for 20 years. I remember it was the first Thai restaurant that I ever went to as a teenager with my parents. It used to be the best and most authentic Thai resto in Toronto. Sadly, the quality of food and service had declined over the last 10 years.
Recently, I received an email from them asking me to fill out a survey in exchange for a 20% off Dinner coupon. I thought I would give them some feedback and try them out again. I ordered take out for my family and I.
When I arrived at the restaurant to pick up my order I handed the server, who was going to take my payment, the coupon. He handed it to the manager. After taking a minute and reading the coupon thoroughly the manger informed me that it was only valid for dine in. I advised her that that was not what was mentioned in the coupon. There was no statement indicating that the coupon was dine-in only. She took a second look and then repeated herself, "Dine-in only", without providing any justification. At this point I said "Thank You" and left without my order.
I didn't want to engage in an argument over the blatant misrepresentation and false advertising. I am very surprised at this kind of customer service in this day and age. There are numerous other great Thai restaurants in Toronto with far better Thai food and much better service. I suggest avoiding Bangkok Garden at all costs.