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  • I mean, it's burgers. Lots of them. I probably haven't eaten at a Red Robin since I was a kid in California. The food was decent, however I'd recommend NOT spending the additional money for the garlic fries. The reason I even meandered over here to write a review (because let's face it, I haven't written one in years) is to complain about their tableside kiosk system: Ziosk. Look, I love expediting service as much as the next gal. What I don't love is when a product is placed in front of my four year old and I unexpectedly receive a $1.99 "entertainment charge" because she happened to click on a premium game. This is an intentional design of the kiosk: place free games next to premium and make revenue by charging a nominal fee most customers won't dispute. My issue here is lack of disclosure. Nowhere on the main page did it mention the inclusion of two types of games. Nowhere in the process did a pop-up ask for confirmation of payment. My kid, innocent and tech-savvy as she is, poked around the offered games while we waited for our food. I did not mediate this as she is perfectly capable of navigating menus independently. Since I was the one who opened the games page and did not see a disclaimer about charges, I assumed there was no issue and handed it over. The only reason I even assumed they were all free was because other kiosks I have encountered warn you before even entering the Games section that using them will incur a charge. It seems like Ziosk is capitalizing on this assumption/previous experience and it frustrates the hell out of me. So...sorry Red Robin. Your burgers are decent, but out of principle I'm pretty much not returning until Ziosk is out of your restaurants.
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