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  • Sadly, this place is no longer great. I can understand raising the prices on breakfast, because it was cheap, but they took away the early bird hours and I can't understand why. They have always been packed in there. The worst part is we went there the other morning and was told it would be a 25 minute wait. Fine. 45 minutes later, we were then told there were 2 other parties in front of us. Fine. After we were seated and ordered and waited for 15 minutes more, a waitress walked by, tapped our table with her fingertips and said it was going to be an even longer wait. She went on to mention that there are only 2 cooks in the kitchen. That might have been helpful to learn beforehand. After observing three or four people standing near the register, my husband went to complain. The manager told my husband, "it's a process". At that moment my husband had enough. As we walked out, my husband told the manager, that he felt that was the worst customer service he has ever had. The manager that told him, "its a process" went on to tell him to "deal with it"! This is a horrible way to treat customers of any type. No empathy? No apology? Nothing but horrible attitudes. If you are not happy with your job, QUIT! What a shame; we will no longer go there due to the clearly poor customer service. This, hopefully, will shine some light on the need for role playing and training, which is so desperately needed!
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