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http://www.openvoc.eu/poi#funnyReviews
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http://www.openvoc.eu/poi#usefulReviews
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  • We had a salesman come out and sold us on a beautiful new garage door with upgraded straps and handles. About 5-6 weeks later the garage door came in and was scheduled to be installed. First they asked if we could give them the code to our garage door so they could do it when we were at work, since the times that worked for us didn't exactly work for them...Obviously we didn't do that. They then installed the garage door that we had chosen but it had dents and scratches on one panel. (almost looked like it had been pried open) The seals did not line up on both sides to the point where I could see inside my garage. BUT if you pushed on the door on that side it would only then be flush with the seal. Once the garage door was open the actual rubber seal would HANG down about a half inch from the door out of the panels...and the glass panels looked like they had been spit on. Not clean at all.. They tried leaving saying they were done without even showing their work to him, when my husband asked where the straps and handles were??? They had no idea where they were or that there was supposed to even be any. After they left my husband wrote this company an email telling them all of the stuff that was NOT done correctly. NO ONE ever replied. NO ONE ever called. I took it upon myself to call 7-14 days later asking WTH was going on. I was told they were ordering us a new panel and that was it. About 6 weeks later I called because we STILL hadn't heard anything about the panel OR from this company and I am told "Oh, I believe the panel is in.." Once we figured a day that would work for my husband to be there they came out and installed the new panel. WITHOUT THE HARDWARE!!!! AGAIN!!!!! Evidently the installer didn't pick the handles up the day before our appt.. I called this company AGAIN asking why they didn't put the handles on.. I was out on hold for a little while and then finally Dwane picked up. He was very apologetic and told me that he would have a manager install the handles and straps at a particular time so that my husband could make sure they put them in the right places since they have to screw it into the actual door. Now we come to today. We sat around for TWO hours. Waiting for this person to come install the last part of the garage door and NO ONE CAME!!!! We had to cancel our dinner reservations that we had with out of town guests because of this.. I am so beyond unhappy with this company. It is so unprofessional and not reliable. I would not recommend this company to anyone. This garage door was not cheap. Big disappointment.
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