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  • Do you need to give at least one star or can you do zero??? We (husband and me) had our second dining experience in as many years here this evening. This will be our last. The evening started bad when the plate on the table on my side was dirty. After waiting over five minutes for a server to arrive (one who I noticed was standing off from the hostess stand doing nothing the whole time!), I requested a new plate. The second one he brought me was dirty, too! I asked for another one and his response "okay but they are all like that". Seriously? Yes, I guess so because the third one was dirty, too. I asked for the manager then. She was the highlight of the evening. She arrived promptly and apologized not just for the dirty plates but for her server's response. She said they had a new dish-washing machine and she would check it and get me another plate. She brought me a spotless one and also comped an appetizer for us (not necessary but very kind). Unfortunately she didn't give us a new server. Our meals arrived quickly but were not good. The refried beans were cold, the rice was salty. Their tortillas were dry on my steak and shrimp fajita-like creation. It was served with veggies that would have been good if they were not cold. I asked for no guac and double salsa but got guac (the runner who delivered the food kindly corrected this). The husbands sweet corn mole enchiladas were "okay" he said. Again, not warm. How could food arrive so fast and be cold? I don't understand this. For desert we requested an order of pumpkin flan to share and I asked for coffee and more water. Our server told us they had no coffee because their machine was broken. "It's being fixed but we don't have any tonight". There's a coffee shop two doors down. They have those big containers of like 40 cups of Joe. Why not run and get some of those for the evening??? The requested water never arrived (surprise!). The pumpkin flan was good. That and the queso dip the manager comped for us were the highlights of the evening. We will never return. Our first visit of a few years back was not a lot better. How this place stays in business must be the location. People must assume since it is where it is (by some great places like Lola and Greenhouse Tavern) that is has to be good but it's anything but. Skip it and go to one of the aforementioned "real" places!
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