I'd give this place a better rating if the service didn't consistently suck. The food is good and I like the atmosphere but we continue to get horrible waitress after horrible waitress.
At first, I thought it was just the waitress we had. She would wait on us every time we went. But it wasn't. They forget about you or take forever to get something you asked. Orders come out wrong, etc.
Last night, a group of us went to Ales to watch the game. It probably took the waitress 20 minutes (not joking) to greet us. She seemed flustered and even without us having to say anything, she told us it was her first night. Ok management - maybe its not a good idea to have a girl start on a night where the city's professional football team is playing in a prime time game. But even then, they weren't THAT busy.
It probably took our appetizers AT LEAST 30 minutes to be brought out after we ordered them. We could never find our server to ask for anything. It was just awful.