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  • Outstanding gone great gone good gone terrible and now never going back!! And after today's experience I feel compelled to YELP!! My first experience was outstanding, food was so good it was worth the high prices. The service was excellent and we were a large party so the waiter informed us there would be a gratuity charged to each bill. Second and third experience was great; food still tasty and service was good. But it was not outstanding. After that it seems to have gone down hill for me. But today was not only disappointing food wise, the service was terrible and it ended with a disgusting blow. I requested easy on the dressing and I was given the exact opposite. I love Caesar salads and their dressing is particularly tasty except today as it was like drinking my salad; it was completely drenched in dressing. I asked for mushrooms to be added to my pasta main course and of course the waitress forgot it. And I ordered the same dish as my last 2 visits; it has definitely lost its spark. It was borderline good. When my meal arrived I asked for a takeout box and the waitress replied, " I will bring you one later when I bring it for the others. I informed her I wanted the box right away and she ignore my request. When the waitress took dessert orders, she asked each person at the table for their order and walked away before asking me. Upon her return to the table I requested for a latte, and she replied, "well I will get it later". Clearly customer service is not one of her strengths, even though she works in the hospitality industry. But to end the evening with an appalling incident. We were a table of 8 and we were not informed of gratuity. The waitress saw that we were all chatting and she brought us the bills and literally shoved the machine in our faces to have us pay. As we entered into the machine, she made no mention that gratuity was added. Basically she doubled her tip! She ripped us off and made at least $100 off the table. And then she tried to take the itemized bill from the table so we don't notice. I had to ask for her to leave my bill. I know one person and one experience doesn't represent the entire restaurant but I will not go back to that restaurant....that was morally incorrect and it's terrible knowing that there are disgusting people out there.
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