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  • I would give this ZERO stars if that were an option. I mean really? How do they stay in business with their lack of knowledge and customer service? We purchased a fench from Lowes and need the gate fixed as it is falling off the hinges and won't stay closed. We especially want it fixed not only due to having a dog who needs to be fenced in as he goes outside and kids, etc but also because we are selling our house and it's not a good selling point during showings. Regardless of all of this, my husband didn't just call 1ce or 2ce or even 3 times, his numerous calls go way beyond that and each time proves to be even more frustrating!!!!!! They switch us from person to person,you finally get a person and they PROMISE they will fix it and a month goes by and you don't hear from them. You try calling them back to no avail. Can you imagine getting your whole house done by them? It would be a nightmare! Last call about a week ago, this guy answered the phone and said he would send someone an e-mail, (my husband put him on speaker phone so i could hear) but he wasn't sure when this man would get the e-mail or if he even would?! Sorry but WTF? Never heard back. Got the manager on the phone and she had an attitude as well. Months have past since trying to get someone to come fix our fench. NO getting through to LOWES. Thank you Lowes! You rock. New ad on: we finally sold our house and moved to Charlotte. Decided to get over it and give Lowes another chance this time they didn't put our order in for our daughter's bathroom that was getting renovated. As time past I called and finally they said they had no record of it! WE paid in full and place the order in the store. It was on back order forever and they finally got it to us after numerous frustrating phone calls and delays. This people are so out of it. One big headache! WE were told it would be derived right away, no mention of back order, no phone call and a bunch of totally confused people passing me back and forth on the phone that said they didn't know where the order even was!!! I finally got a woman manager and told her I wanted a discount and she gave me one for all my trouble. I would have rather paid full price and less aggravation but at least I got that and it wasn't easy, I had to be transferred to numerous people telling my story over and over again to even get to her. Frustrating!
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