I'm going to start with you are paying for the experience of having dinner and a movie. For someone who works in the "industry" we have a saying "Hotel and Airport prices... what can you do." The same applies here. You should expect to drop $100 for tickets, app, 2 entrees, and dessert (their shakes are huge so you can easily share this)The food is mediocre but the serving sizes are fair.
Here's why they got too stars. Part of the experience is having a button in case you need a refill on your drink, want to order something a little extra etc. Kind of like calling your steward on an airplane. So half way through the movie I push my button. My $4.50 + tax coke was empty. 10 minutes go by still no one comes. My daughter pushes her button as she doesn't have any more of her drink left. Another ten minutes go by STILL no one comes.
Okay... SHIT happens. I get up and leave the theater (like you would at a normal theater where drinks are only $3) and go ask the very sweet bartender if I can get some assistance in the theater because we've pushed the button and could really use some drinks. She says absolutely.
I kid you not 15 minutes before the movie ends a girl (who was not the person I ordered from) rudely asked what we needed. Really!?!?!
For the price that you are paying for the "experience" service should be included. And if you provide a tool to help with that service it should be used. And when it's used and you fall short when I ask for help (politely as I totally get it the things happen) don't be rude.
I will eat at a restaurant next time and go to a movie afterwards. Sorry AMC