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  • My second experience visiting the in-store location for Cox customer service was much better than my first (which would have rated 1 star if Yelp were around then...) I had logged into yelp just as I sat down in the busy lobby (on a Saturday at about 12P). The reviews were mixed, but I read them all to see which I would end up getting. From the reviews, I could have expected delays, incompetence, and apathy. Instead, I was helped within 5 minutes of being there. Although the lobby had many people in there, apparently they were all waiting for someone(?). Regardless, I double-checked before I stepped in front of the others who were waiting... Rob was my customer service agent. I had two relatively simple transactions. Return a cable box and diagnose my DVR unit. Both were handled in about 4 minutes. My only concerns were: cox.net website indicates that the service center is at 833 W Broadway - which it is not. There's a Cox Communication car there - but nothing else to indicate that the site moved. So I spent 10-20 minutes driving each nearby shopping center searching for the store, because there was at least one Cox car out there leading me to believe it was right there. I had to call customer service to get the new address :| Then, when I got to the new address, there was no signage on a building. I had to look for the Cox trucks and little flags outside. Even then, there was nothing to direct me to the south side of the building where the actual office door is. When I mentioned this inside, they knew all about it and were apologetic. Apparently these guys are not in charge of the web-site. They can only resolve cable box issues quickly, not update the web-page quickly. They told me that the office will be moving again soon - so that might explain the lack of signage outside. (my prior experience was 45 minute wait where there was one agent in a room that was slightly larger than my closet. There was a line wrapped around inside - and the agent wasn't giving anyone the benefit of the doubt, he challenged everything and made the wait even longer...)
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