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| - **AVOID AT ALL COSTS!!**
I'm a longtime customer - i'd previously given them a good review, this used to be such a wonderful place...NOT ANYMORE. It's become completely ruined by the worst-possible management.
I had quite a few horrible experiences and spoke up about them; all i wanted was an apology and reimbursement or some kind of compensation for money i was ripped off of. Not only did the owner of this store absolutely refuse to provide either or offer any type of assistance at all, but he actually turned around, falsified his report to the corporate offices that he did indeed help me and resolved/closed the matter (he did NADA) but then even actually went so far as to then THREATEN ME with an all-out lie!
This store is owned by a vindictive bully who will punish anyone who speaks up about any problems encountered at his store. If you eat here, you'll be sorry! I refuse to patronize a business that engages in victim-blaming/shaming, deception, dishonesty, and trickery. As all Yelpers should know, a business should NEVER engage in any kind of retaliation for customers who speak up about lousy experiences and the owner of this place's sole definition of "customer resolution" is intimidating people who dare offer any kind of negative feedback into silence. Because of this Taco Bell is now on my boycott list - not just this one, but all locations. People like him should not be allowed to get away with the shady abusive stuff he does.
I hate to say this too because there are actually lots of good friendly employees who work there and i feel sorry that they have to work for such a mobster...er uh...monster. But for every really wonderful employee there's several who continually mess things up, pay no attention to detail and are obviously miserable being there (but in their defense, with an owner like that, can you blame them?) There's also been numerous occasions where there's been a drunk person and/or beggar going around bothering both the people in line and those sitting down to eat...and one such person appeared to be a friend of one of the workers and thus no one was doing anything about them.
This was once one of the best Taco Bell's in the valley and it's pretty heartbreaking to see what it's now become. Maybe some day in the future, the ownership will change from its current corruption and someone who actually cares about customers will be in place. (If this happens, could someone let me know? I might end my boycott then.) But for now, if you must eat at Taco Bell, whatever you do, don't ever go to this one...they put the "H" in Taco Hell.
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