Again, you are incorrect.
When the initial warranty expired, we bought another warranty program from your dealeership. Service work was done on the car and the warranty covered the repairs with a $ 50 deductible. We never heard from Chapman nor BMW that the 2nd warranty had or was expiring. Our reality hit was when we needed the car to be repaired.
In a business in keeping clients as repeat customers, Chapman rates a Grade level as " F ". You surely email us every month on purchasing a new car from Chapman. Maybe, you should email your customjers when their car warranties are expiring.