Worst and most surly customer service I have ever experienced. Cashiers insist on making conversation with each and every patron even as we insist that we are in a hurry. I am almost certain that this is part of management training and I have made it a point to shop at other less expensive grocers in order to sidestep this awkward attitude.
My reasoning: if I am going to the effort to purchase necessary household items from a retailer which must be done on a weekly basis, then I should not be expected to produce a sincere repoire with store employees etc who are increasingly bold in their expectations. Ex: I have an injured and swollen knee however I was expected to stand on it for 30 minutes with groceries in hand while the "express" cashier capriciously ignored waiting patrons and carried on her personal dialogue with stunning voracity. Are these people trained to display a minimum if empathy? Is this where "customer service" is headed?
When I showed signs of pain while waiting I was given a shopping cart to rest on by another patron and security was called over to watch me in case I caused a scene.
November 4th 2017: no improvement. Same ineffective service...forcing patrons to engage in casual and personal
Conversation during the check out process while others wait in line patiently.
People in this town must be saints. Evidently HT is putting something in the employees Kool Aid