My brunch experience here was kind of an odd disaster. Went with a group of 4 and only 3 of us got our food for a good 30-45 minutes, even though I ordered the same thing as the 4th person without his food (chili omelet). We asked several times and finally his omelet came, at which point our food was cold while waiting. I also ordered endless pineapple mimosas and they brought orange. When I realized it was orange, I asked about it and the waiter first told us it was in fact pineapple, then acted like he mixed up the order, then admitted that he purposely brought out the orange because the pineapple batch hadn't been prepared yet, all in the same strange speech. (Do they have workers in the back rigorously squeezing pineapples into a jar? I don't know). The food was fine but I wouldn't recommend eating an omelet cold.
The manager ended up picking up the tab for all 4 of us after I complained, which I really appreciated (he first tried to just reimburse the 4th person but I didn't think that was appropriate).
The next time I went was also filled with order blunders. I ordered a buffalo chicken sandwich with no mayo and it came with no blue cheese dressing. When I bought it up, they just sprinkled blue cheese on it. My girlfriend ordered a pasta dish that wasn't bad but the bread tasted like ash.
I'm not really much of a stickler for these sorts of things, but when it continues to be a pattern, small things tend to build up and it becomes apparent that the culture here is really not all that customer-centered.