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  • 1. I paid my rent using their website. I received an email thanking me for making my payment on time. Ten days later I received an email saying there was a problem with my payment and I was charged $100 2. I noticed a strange smell in my apartment. At first I thought there might be a dead mouse or something in the air vent. When the smell started getting worse, I discovered it was coming from the closet. Pipes had burst inside the wall, causing water to leak into my closet. There was black mold growing all over the back wall of my closet where I couldn't see. This explains why I had been coughing and feeling congested for weeks. I was particularly concerned about this; because I served in Afghanistan and a guy in my unit developed severe COPD from black mold exposure. I wanted to have the air quality in my apartment tested, because I felt like I had a right to know what I had been exposed to. Management rudely told me that repairs needed to be done first thing in the morning (so they could cover up the evidence of their negligence). The next morning maintenance came in while I was gone to do the repairs. I came home to find a large commercial fan blowing into my closet (using my electricity of course). I went to sleep (I work at night) and in the afternoon I woke up and saw the maintenance guy standing in my bedroom watching me sleep. He had just walked into my apartment without announcing himself to get the fan. No one from management ever apologized or offered me any compensation for the inconvenience or the sickness I had because of their negligence. I asked about the damaged electronics and clothes that I had in my closet, and of course that's something I need to get resolved through my renter's insurance. 3. I ordered a package that was scheduled to be delivered on the 17th. USPS tracking shows that it was delivered to the office on the 17th but the office can't find it. This isn't surprising because they don't ask for any I.D. or require anyone to sign for packages. I'm sure they accidentally gave it to another person. But of course, they aren't responsible for the thousands of dollars worth of packages they receive. First come, first served I guess...
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