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| - I REALLY wanted to like these guys because they are so close to my house. I even tried them out twice. The service I received from the stylist and lash artist were great. I was pleased with my hair cut and lashes.
Their customer policies are an utter disappointment. :( BE VERY CAREFUL IF YOU ARE THINKING OF PURCHASING A GROUPON WITH THIS SALON. As a result, even though I would have otherwise made this a regular salon, I will not be returning. This is a warning to everyone who might otherwise purchase a Groupon for coming here.
First time I came in for a cut and colour. I mentioned that I was interested in a haircut and wanted to be sure that they were available before I purchased a Groupon. I was told on the phone that they would honour the Groupon price if I just came in without purchasing the Groupon. At the time Groupon had an additional 20% discount offer. Knowing that Groupon takes a cut, I opted to purchase it at the salon instead. After my service, I was informed that while they would honour the Groupon price, they would not honour the additional 20% discount. I was disappointed, but fine, lesson learned.
I thought I would try one more time with their lash service. While Jocelyn did great work and I loved the results, there were parts of my experience I found disappointing. I'm not a contact lens wearer and so my eyes watered quite a bit. As a result I started blinking quite a bit. It was completely involuntary and I was trying my best to keep my eyes from blinking and watering, but the tape was touching my eyeball and thus my eyes watered. Joceyln's reaction was to inform me that if I didn't stop blinking my eyes she would have to reschedule my appointment because she had another client coming in. I understand her schedule is busy and I know that it's not ideal to keep a client waiting, but that was one of the least customer-friendly and unsympathetic response I've experienced in quite some time. Still, I'm sure she was having a bad day and I was willing to let that go because I wanted a salon close to home that I could come to, and she otherwise seemed very nice.
Final straw was just now. I purchased the 2 week lash extension. I should have thought that through better because it turns out I wasn't able to come in until 22 days later. They should have warned me they have a strict 2 week policy. Turns out because it's over 2 weeks (I was on vacation and I was 22 days instead of 14), I forfeited the lash extension purchase. Despite the fact that many of my lashes were still intact and despite the fact I was perfectly willing to pay full price if they allowed me to apply the price differential e.g. apply the extra payment towards a full new set of lashes, they informed me that being over 2 weeks meant I lost ALL of my purchase credit.
I wanted this to be my regular salon and that's why I was willing to come back again, but through their strict unfriendly policies, I absolutely cannot recommend this salon.
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