I called and set up an appointment with Terminex two weeks in advance. I exchanged multiple texts with Dave S. confirming my appointment time for 1 p.m. on a Saturday. The next day I waited and he never showed up. He never responded to my multiple calls and texts. About 6 hours later I got a call from Joe, who said that he was the rep for my area and would I like to schedule an appointment. Although I was very unhappy with the company, I agreed. When he came for the appointment, he gave me a bid that was absolutely, unbelievably high (more than three times higher than the other companies I subsequently contacted, for far less work, and a much shorter warranty). There are many other contractors for termite control that are reasonable, but this company is just a racket.