I just resigned my long term Planet Fitness membership after being hassled by one of the staff members.
I have been using a water bladder backpack for quite a while and I put my cell phone in the pack and use it to stream Pandora workout music. Today, when I went to get on a treadmill one of the staff members informed me I would have to leave the floor because bags of all types and cell phones were not allowed in any workout areas.
I don't talk on my phone neither do I remove my pack during my workout. They refused to reconsider and therefore I resigned my membership.
I hope they read this review and reconsider their policies but in the meantime I will be looking for another gym whose policies are not so asinine.