Ok..so my 5 stars are based on overall service. My super cute one-eyed Maltese rescue pup looked like a homeless pup. I'm not an expert in dog cuts but I do know my rescue babe is no show dog. I wanted her to get a decent cut so she would look like she belonged to a "queen" (that's me). From the moment I stepped in, I was greeted with a smile. Molly is a very shy dog and she gets scared easily, so I appreciated the fact that the leash wasn't whisked away without formal introduction. The lady (forgot her name) :( ...she allowed Molly to smell her and get to know her enough to allow touching. (Thought Molly would for sure nip her...she had that "look" in her eye lol) But all was well and I came back to a almost unrecognizable super white princess:) Complete with 2 bows and a scarf. I walked out a happy mama.