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| - I had an insurance change which necessitated finding a new dentist I had no teeth problems-just wanted a cleaning.
I scheduled a 3:30pm appointment and showed up on time. I got called out of the waiting room a little before 4pm. The dental assistant Mike was very sweet and took my Xrays.
However...after the Xrays, no one touched by teeth until 5pm because the dentist was held up with a root canal. When he finally came in, he gave me the 5 min visual oral exam and told me that one of my fillings should be touched up, so he recommended I return for a different appointment ON A DIFFERENT DAY to get my cleaning and filling touched up. I asked couldn't both be done today? Dr.said "no" because they close at 5pm. I couldn't even get the cleaning today? He guessed it was possible, but since I have to come back anyway for the filling, he stressed they'll just do both at a separate appointment.
I thought about it, and decided I did not want to return:
A) I'm over doctor offices that don't respect my time. If you are running late, call me and reschedule or at least call me & let me know. I made an appointment for a cleaning that I had to take 2 hours off work, but you can't stay late to clean my teeth?
B) I really didn't get the staffing arrangement. Really, NO ONE could clean my teeth in the hour I waited in the chair? A hygienist or something? You don't have to be the Doctor to do that. All I wanted was my teeth cleaned. At a normal dentist appointment, the dentist sees you after someone else cleans your teeth.
I asked the staff to just get me copies of my Xrays and I would bring them to another dentist and I wouldn't be returning.
To the remainder of the staff's credit, they were very apologetic and got me the Xrays per my request.
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