We have been looking forward to trying BLD - finally had our chance this past weekend. It was very busy and the staff seemed to be struggling with that. Our waitress started off a bit snappy/cocky and came across rude. I wanted to substitute roasted red peppers on a salad for avocado and she lectured me that it wasn't a fair trade. I should have asked to substitute the chicken on the salad instead - it was overcooked, dry and tasted terrible. My daughter wanted an egg burrito with cheese and ham - that seemed to be an issue - our waitress painted the chef on duty into a real jerk (not sure if he was, but that was the impression she gave).... her burrito was a "special order" and she would have to see if he would make it... really? Our waitress "frienlied" up after a while and the food ended up being decent (minus my chicken)... I may give it another try, but am really not in any big rush!