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  • Marriott Elite Member for over 7 yrs and this is The LOWEST Quality, most Unprofessional Management and staff, of any Marriott location in all my experience. Cathy (front desk) is lacking professionalism and basic customer service training to represent any establishment. Looking through past reviews an a call from management, management supports and allows Cathy to discriminate, berate , and humiliate Marriott's members and customers. I was forced to cancel my reservation at the last minute after making 2 week prepaid in advance. I highly recommend if Anyone interested in a Quality Marriott, Go to the Marriott Fairfield Suites located 220 W. Tyvola Rd. 100% Quality and worth the stay! Filing a claim against Marriott for it's discrimination practices and poor service ! FYI Manager, Do Not call customers, badgering and defending improper actions of your employees. Your call showed me that BAD apple's does STAY near it's tree.
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