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| - Oh man, I used to really love this Chipotle. My husband and I would drive out of our way to go here because it used to be the best tasting Chipotle in the area. The food was always delicious and they were generous with the toppings, however, the professionalism at this Chipotle always sucked. There was one girl who was always great, but the rest of the employees were always either rude or just screwing around. I'm glad your work environment is fun, and you get along well with your coworkers, but come on, this is a business.
In the evenings or on the weekends the line is always ridiculous (usually out the door), and we've waited upwards of 30 mins in line on some Sundays. To alleviate this problem my husband and I decided to order online. The first time we ordered it worked out fine, but on a particular day my husband went in to pick it up (5 mins after the pickup time) and not only was it not ready, but they hadn't even started making it. So they're laughing and having a great time while they take care of the other customers and keep asking each other, "Did you make that online order?" No urgency or real concern. So he proceeds to stand there for 15 mins while people literally come in the door, order, go down the line, pay, and leave, before they make our 2 item order! And then they just hand it to him like, "Here ya go!" Really? No rush to make our order? No apology for the wait? Just, "here ya go" 20 minutes late? Why waste time ordering online of it's not gonna be ready? My husband wanted to just walk out so we wouldn't be late, but we had already paid online to expedite the pick up process. (Mistake!) Other times we've ordered online and the order is just wrong, adding ingredients we didn't ask for (like beans), leaving off salsa, etc. It's so inconsistent it's almost better to wait in the line just to make sure your order is correct. However, many times we've waited in line and the employees are so incompetent that you have to coach them through making your burrito. It's almost embarrassing how slow and confused the line workers are.
So, long story short, this used to really be our favorite place. But the lack of professionalism, ridiculous lines, food inconsistency, and careless attitude towards online orders and customers in general just turned us off from this location big time. Maybe if they hadn't been so awesome originally we wouldn't have ended up being so let down. But I would recommend staying away from this Chipotle. It really does suck.
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