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| - I am severely disappointed in this cleaner. I called them to find out about getting my wedding dress cleaned there as Nordstrom recommended them as to where they take their wedding gowns for cleaning and steaming and my sister-in-law had her wedding dress cleaned and repaired there 4 years ago and they did a good job. When I called, the woman who answered the phone could not give any estimate of the cost of cleaning a wedding dress-I understand it can't be a specific amount until they see it, but an estimate is nice to know, even a price range, to be able to budget for it. In addition, the woman who I spoke to also informed me that they are not taking any wedding dresses for cleaning for 2-3 years. That is ridiculous, so I figured, okay, if they cannot do it for such a lengthy period of time, they must have someone else to recommend their customers to, so I asked who they recommended for wedding dress cleaning, and their response was "we don't make no recommendations" (bad grammar included). I asked them why they could not recommend where to take the dress because I only need it cleaned (not preserved) and I don't want to wait 2-3 years as my wedding was two weeks ago and the dress is filthy on the bottom, so I want it cleaned now. I was told, "why would we do that?" in regards to my question about a recommendation, and my response was that is good customer service. If you cannot perform the service, you should be able to recommend another place with the same quality of service you supposedly offer because that does make a return customer to your business. If they had recommended someone, I would have considered returning to their business for other cleaning needs, but now I will not ever use Rave Fabricare because they clearly do not care about providing quality customer service and that is important alongside the service itself. Nordstrom should also remove this cleaner from their recommended list because Nordstrom does care about quality customer service and this reflects poorly on their business if they continue referring customers to Rave Fabricare. I will clearly not be using this business to clean my wedding dress and I am hopeful to find a reliable, quality cleaner for this purpose.
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