I called and asked if they could fix my Asus notebook,i had total power failure and no way to begin to figure out what was wrong.I brought it down and was told it was probably the power jack and would be $85 to fix.I got a call a few days latter due to a holiday they were closed otherwise I would have gotten back the next day.They checked the notebook out got it powered up and found noting wrong.I was given my notebook back no charge,I am sure that I could have been charged never knowing that they never did any repair work since it was working great when I got it back,I would bring my electronics back any time because of this experience.I have found the problem that caused the power loss.