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| - My wife and I shopped here during there November appliance sales where we ended up buying a deep freezer and a new microwave. Unfortunately, they were out of stock with both when we were there, but ended up purchasing the appliances to take advantage of the discounted items. We were told that orders come in every week to every other week and we'd be able to pick up our appliances when the next shipment came in to the store.
Two weeks after ordering, I called back on a Thursday and was told both products would be in on Monday's shipment. I called back on Wednesday just to have both products already being sold and that the next shipment would be in the following Tuesday. I called in the following Thursday to inquire about the products, but only the microwave was in stock and the next shipment would be coming in the following week.
At this point I was pissed. What kind of store takes a product that was already purchased by a customer and sales it to someone else instead? Even so, what kind of store does not call you when your order gets shipped to the store? Thankfully, one of the ladies in the appliance department Michelle listened to my situation, understood it, and rectified it by calling me when the next shipment came setting aside my order. She is the ONLY reason this is a 2 star instead of a 1. Many thanks to her!
The checkout process was just as miserable. Upon receiving the microwave that I already paid for, I checked it out with customer service to sign the product out as being received then walked over to the exit where I had to explain the situation to the cashier who initially tried to charge me again for the microwave. The cashier seemed a little confused about this, and I had to wait while one of the people got a hold of customer service to discuss the situation.
It wasn't much better picking up the freezer as it took about 45 minutes to get it out of storage at 10:00 AM on a Friday morning when the parking lot was mostly empty. A very frustrating experience at this store.
The store seems understaffed and poorly managed. I will not be placing any other orders at this store and will avoid it if possible. The staff here is friendly and helpful enough, but this was an extremely poor and frustrating experience to be told a product is in twice and for it to be resold to other customers. Would highly recommend you to avoid here as well if the product is not available in the store.
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